We hope you will be pleased with the products you purchase from us. However, if for any reason you are unhappy with your purchase, we operate a 30 day returns guarantee.
If you return the product to us, unopened, (with any seals or packaging intact) in original condition within 30 days of receiving it, we will issue a full refund of the goods. However please note the following:
- We can only accept the return of opened items if they are faulty.
- Products made for special order requests cannot be returned unless faulty.
- Delivery charges will not be refunded.
- A 15% restocking fee will be charged.
To arrange a return, please contact us via our online contact form.
This does not affect your statutory rights.
Cooling off period
Customers in the European Union may cancel the purchase of an item within seven working days from date of order receipt. To cancel your order within this cooling-off period, please complete and return the delivery note quoting “order cancellation” together with the items to be returned. Please package the items securely and return to us within 14 working days of receipt.
We recommend using a recorded delivery service. You will be responsible for the cost of returning the items to us. As soon as we receive notice of your cancellation, we will refund the relevant part of the purchase price for that item together with the item’s normal postage charge.
For information on distance purchasing, visit the UK Government’s website:http://www.legislation.gov.uk/uksi/2000/2334/contents/made
For more information about your rights as a consumer, Click here to visit the UK government’s “Consumer rights when buying goods and services” pages.