Privacy Policy

Website privacy policy of heightec.com

This notice describes our privacy policy. By doing business with heightec you are accepting and consenting to the practices described in this notice.

We take your privacy seriously, we do not sell or pass on your details to any third parties for any reason other than to allow us to do business with you. This may include accrediting bodies such as IRATA, RUK and GWO, in order to complete candidate registrations.

Wherever possible, heightec will only store your business data however this is dependent on the relationship you have with us. Any personal information provided or gathered by heightec is held in accordance with the GDPR regulations. This information is controlled by The heightec Group Limited, Lake District Business Park, Mint Bridge Road, Kendal, Cumbria, LA9 6NH.

Data may be stored electronically or in hard copy. You may request details of personal data held at any time.

We use customers’ personal information to deliver products and services, including the processing of payments and to communicate with you about orders, products, services and occasional promotional offers. We store the information you enter on our website or give to us in other ways i.e. via email, fax. We also use personal information to maintain our records, your account details and to display content or recommendations which may be of interest to you.

Personal information may be used to enable third parties to carry out logistical functions for The heightec Group Limited. For example, some companies may have access to your personal information to carry out actions on our behalf e.g. to deliver orders. Such companies only have access to information to carry out their duties, but are not permitted to use it for any other reason. They must maintain such information in accordance with the UK’s Data Protection Act and GDPR Regulations.

It may be necessary for us to contact third parties with information to verify status with respect to credit or to prevent fraud. If you operate a credit account with us you must permit us to check your credit status in this way.

We may use cookies which provide us with certain types of information when you visit our site. This information is used by us to learn which parts of our site are of most interest to customers and for us to improve the services we offer. It is possible to use software which prevents web sites from utilising cookies, although if you use this software when browsing our site may reduce the type of service we are able to offer. Check the preferences or options menu of your browser for further control of cookies.

If you do not wish to receive general communications from us either via e-mail or post please advise us immediately and we will unsubscribe you from our mailing list.

Does heightec share the information it receives?

Information is kept solely for the purposes of facilitating our business with you.

We make every effort to ensure the information you provide is secure, including the use of encrypted transmissions for the recording of personal information and the use of physical and procedural safeguards for the storage and usage of customer’s personal information. For this reason, you may be asked to confirm your identity to conclude ordering or updating transactions on our site.

Examples of the information we may collect automatically may include: the IP address which your computer uses to connect to our website and your login details (if used) such as e-mail address and password. We may also record simple technical information such the browser being used, the length of time spent on our site and the pages which are being visited.

We audit data held at regular intervals to ensure we do not keep any unnecessary information other than to meet our legal obligations.

Changes to this policy

Although our business may change or evolve over time we will not reduce the protection we offer to customers with respect to the storage of information.

Please contact us if you have any queries regarding our privacy policy.